Information we collect
Depending on what you use, we may collect your name, email address, account details, shipping address, order details, membership status, support messages, and business activity connected to your account. Payment processing is handled through our payment provider; CollectDirect does not display or store your full card number.
How we use information
- Process memberships and card orders.
- Ship cards and provide tracking.
- Maintain account access and guest order recovery.
- Review refunds, payment issues, fraud prevention, and payout readiness.
- Respond to support requests and improve the site.
Cookies and account security
We use necessary cookies and similar tools to keep you signed in, protect checkout, and remember secure guest-order access. Do not share a guest recovery token or another person’s account access.
Service providers
We may share the information needed for payment processing, hosting, database operations, fraud prevention, shipping, and site delivery with providers that help us operate CollectDirect. We do not need your full payment card number to provide support.
Your choices
You may contact support@collectdirect.com to ask about your account information, correct details, or request help with an order. We may need to verify your identity before making account or privacy changes.
Updates
We may update this policy as CollectDirect grows. The current version will remain available on this page.