Card purchases
Card purchases are separate from membership. If your card arrives damaged, the wrong card arrives, or there is a clear fulfillment problem, contact us at support@collectdirect.com as soon as possible with your order number and photos when helpful.
For an eligible return, the card must be returned in the condition requested by CollectDirect. We will explain the return steps before you send anything back. Original shipping is refundable when the problem was caused by CollectDirect; otherwise, shipping may not be refundable.
Shopping Membership
The Shopping Membership is $10 per month and gives access to member card prices. You may request a refund of a monthly membership charge within 7 days of that charge if you have not used member pricing for a card purchase during that period.
Affiliate Plan
The Affiliate Plan is $49.99 for one year and renews manually. If you have not used the plan, you may request a full refund within 7 days of enrollment. If requested within 90 days, we may issue a 50% refund. After 90 days, the Affiliate Plan fee is non-refundable.
Business earnings are not guaranteed. A refund or cancellation does not erase valid earnings already recorded; those remain subject to the applicable review and payout rules.
How to request a refund
Email support@collectdirect.com with your name, account email, order number, or payment reference, plus a short explanation. We will review the request and respond with the next step.