European Union policies

This page describes common EU consumer protections for purchases outside your trade or business. It is not a separate national contract for each member state, and it does not extend affiliate eligibility to the EU. National rules may provide additional rights. Mandatory protections in your country are not waived by choosing a region or by a conflicting provision in our standard terms.

For eligible distance purchases, you generally have 14 days to withdraw without giving a reason, starting after you receive the goods or, for services, after the contract is concluded. Tell us within that period, then return goods within 14 days after your withdrawal notice. Our standard no-change-of-mind rule does not override this right.

An eligible withdrawal includes reimbursement of the purchase price and standard outbound delivery. Refunds are due within 14 days after the withdrawal notice, but for goods we may wait until we receive them or proof of return, whichever is earlier. We use the original payment method unless you expressly agree otherwise, without a refund fee.

You bear direct return costs only if informed before purchase. A lawful deduction may apply for handling beyond what is necessary to establish the goods' nature, characteristics and functioning. A card being collectible does not automatically make it exempt from withdrawal. Any applicable exception must be explained before purchase.

For services started during an applicable cooling-off period at your express request, a proportionate charge may apply only when the legal requirements are met. Full performance ends the withdrawal right only with the required consent and acknowledgement. Using an account alone does not automatically waive that right.

You can ask to stop future membership renewals separately from exercising a withdrawal right. Our standard fee-refund restrictions do not override statutory cancellation or refund rights. Required information and consent must be supplied for the particular purchase.

EU rules generally provide a minimum two-year legal guarantee for goods, with national rules and permitted second-hand arrangements potentially affecting the details. Faulty or misdescribed goods may qualify for repair or replacement without charge, or a price reduction or refund when the applicable conditions are met. This protection is separate from withdrawal for a change of mind.

Our seven-day reporting request does not shorten statutory remedies. Contact CollectDirect about a missing, damaged or incorrect delivery so we can investigate and provide the remedy required for your order.

Where the GDPR applies, you may request access, correction, erasure, restriction or portability and object to certain processing, subject to applicable conditions. You may withdraw consent where we rely on it. Contact support with your request. You may complain to the data protection authority in your country of residence, workplace or the place of the alleged infringement.

Our Privacy Policy describes the information used for accounts, orders and services. CollectDirect operates from the United States; ask support about international processing and applicable safeguards. Selecting a country or reading these policies does not give consent to optional tracking or marketing.

Confirm the product or plan, payment currency, total price, delivery charges and any recurring billing terms before paying. Do not assume a dollar price is in your local currency. Your bank or payment provider may apply conversion charges.

International shipping is arranged only after support confirms the destination and charges. The published estimate for confirmed international orders is 2–3 weeks from the order date, including processing and transit, unless a different estimate is provided before payment. Customs and carrier delays can affect arrival.

We explain whether import taxes, duties and carrier clearance charges are included or payable separately before the order is placed. A customs delay, return to sender or disputed delivery does not automatically cancel your membership or remove refund rights. Contact us so we can review the specific order.

For a missing or damaged delivery, contact CollectDirect with the order number and any available photos or tracking details. We will investigate with the carrier. Statutory rights apply even where our standard policy asks you to report an issue sooner.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

The United Kingdom has its own policy page. This EU overview does not describe every national rule or cover all countries in Europe.