Canada policies

Federal and provincial or territorial laws may give you rights that our standard terms cannot remove. Cancellation and refund rights depend on your province or territory, the type of purchase, the disclosures provided and whether the order is delivered as agreed. There is no single nationwide change-of-mind period that we apply to every Canadian online purchase.

Our standard refund policy applies alongside these protections. Its seven-day reporting request does not shorten a statutory remedy. Contact support about an incorrect, damaged, undelivered or misdescribed order, even if more than seven days have passed. Where a refund is required by law, a nonrefundable-fee statement or a store-credit option will not replace that right.

Québec has additional consumer, privacy and French-language requirements. This English page does not replace any French-language contract or information that must be supplied. Contact support before ordering to confirm availability and obtain the required documents in French. Choosing English on the site does not itself waive language rights.

Read our Privacy Policy for the information used to provide accounts, orders and support. Where applicable, you may request access to your personal information, challenge its accuracy, request corrections, and raise a privacy complaint. You may withdraw consent where consent is the basis for the use, subject to lawful restrictions and an explanation of any effect on the service.

CollectDirect operates from the United States. Information may be processed outside Canada and subject to the laws of the processing country. Contact support for information about processing locations and protections. Cross-border processing does not remove responsibilities that apply under Canadian privacy law.

Promotional electronic messages must follow applicable consent, sender-identification and unsubscribe requirements. Use the unsubscribe link or contact support to stop promotions. Necessary order and account messages are separate from optional marketing.

Include your province or territory when contacting support so we can address the rights that apply to your purchase. You may also contact your provincial or territorial consumer protection office or the privacy regulator with jurisdiction over your concern. Our internal support process does not prevent you from exercising those rights.

Confirm the product or plan, payment currency, total price, delivery charges and any recurring billing terms before paying. Do not assume a dollar price is in your local currency. Your bank or payment provider may apply conversion charges.

International shipping is arranged only after support confirms the destination and charges. The published estimate for confirmed international orders is 2–3 weeks from the order date, including processing and transit, unless a different estimate is provided before payment. Customs and carrier delays can affect arrival.

We explain whether import taxes, duties and carrier clearance charges are included or payable separately before the order is placed. A customs delay, return to sender or disputed delivery does not automatically cancel your membership or remove refund rights. Contact us so we can review the specific order.

For a missing or damaged delivery, contact CollectDirect with the order number and any available photos or tracking details. We will investigate with the carrier. Statutory rights apply even where our standard policy asks you to report an issue sooner.